Frequently asked questions
Welcome to our FAQ page
Here, you’ll find answers to common questions about our packaging services, products, and processes. If you have any additional questions, please feel free to contact us.
General Questions
A: We offer a wide range of packaging solutions, including stretch wrap, shipping supplies, boxes, bags, pouches, and custom packaging. Our products are suitable for various industries, including food and beverage, pharmaceuticals, cosmetics, electronics, and more.
A: Yes, we offer custom packaging design services. Our experienced design team works closely with you to create packaging that meets your specific needs and brand requirements.
A: We use a variety paper and flexible packaging substrates to meet your needs and functional requirements.
A: Yes, we offer a range of eco-friendly packaging options. We are committed to sustainability and provide materials that are biodegradable and recyclable.
Ordering and Production
A: You can place an order by contacting our sales team via phone, email, or through our website’s contact form. Once we understand your requirements, we will provide a detailed quote and timeline.
A: Lead times vary depending on the complexity and quantity of your order. Generally, custom packaging orders take between 4-6 weeks from design approval to delivery. Stock items can be shipped within 1-5 business days.
A: The minimum order quantity varies depending on the product type and customization level. For custom packaging, the MOQ is typically higher due to setup costs. Please contact us for specific MOQ details.
Design and Customization
A: Absolutely! Our in-house design team can assist with creating and refining your packaging design. We work with you to ensure the final artwork aligns with your brand and product requirements.
A: We accept most standard design file formats, including AI, EPS, PDF, and high-resolution JPEG or PNG files. For the best results, vector files are preferred.
A: Our design team will provide digital proofs for your approval. This ensures that the design translates well onto the packaging material and meets your expectations.
A: Changes can be made to your design before the production process begins. Once production has started, changes may incur additional costs and affect the delivery timeline.
Shipping and Delivery
A: We offer various shipping options, including standard and expedited shipping. Our logistics team works with reputable carriers to ensure timely and safe delivery of your products.
A: Once your order has been shipped, we will provide you with carrier information. You can use this information to track your shipment online.
A: If your order arrives damaged, please note the damage on the Bill of Lading and contact your representative immediately. We will work with you to resolve the issue, which may include replacing the damaged items or providing a refund.
Payment and Policies
A: We accept various payment methods, including credit cards, bank transfers. Credit is extended upon approval of application.
A: Custom packaging products are typically non-returnable due to their personalized nature. However, if there is a defect or error on our part, we will work with you to correct the issue. Stock items may be returnable under certain conditions. Please contact us for specific return policies.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Our team is here to help you with all your packaging needs.
